Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | H | I | U | D | W | D | G | R | G | R | X | S | A | E |
| E | A | S | K | Q | U | E | S | T | I | O | N | N | N | X |
| R | L | D | O | N | T | P | A | N | I | C | Y | O | Y | O |
| P | Q | I | I | T | B | Y | Z | R | X | F | I | D | F | R |
| W | Q | J | M | N | K | X | L | X | A | T | E | J | Z | Q |
| T | P | I | H | S | R | E | N | W | O | E | K | A | T | N |
| S | E | J | U | V | K | P | J | M | H | Y | K | O | F | O |
| T | N | E | I | T | A | P | E | B | Y | E | Y | U | Y | I |
| B | N | E | T | S | I | L | W | Z | H | C | T | W | B | T |
| M | D | R | T | J | O | F | S | C | T | O | K | F | U | U |
| E | B | F | O | R | Z | O | P | F | A | N | L | V | W | L |
| Q | V | M | T | C | I | D | K | V | P | T | F | W | C | O |
| G | M | N | V | J | G | S | H | D | M | A | Y | A | L | S |
| D | O | N | T | A | S | S | U | M | E | C | E | P | A | L |
| C | G | W | O | Y | E | T | Y | B | Y | T | D | X | H | B |
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