Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | O | D | P | A | B | O | P | Q | K | T | S | J | E | C |
| L | M | U | Q | S | E | M | U | S | S | A | T | N | O | D |
| B | I | J | T | J | A | L | K | T | M | E | V | N | O | O |
| K | D | S | N | O | C | K | P | O | S | I | T | S | A | N |
| N | O | I | T | U | L | O | S | R | R | R | L | W | S | T |
| O | E | H | L | E | C | C | P | O | O | M | T | E | K | P |
| X | E | Y | H | P | N | B | K | L | Q | E | Q | G | Q | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | N |
| Z | W | U | P | C | Q | M | M | P | O | X | Z | W | E | I |
| V | N | S | E | J | O | A | P | G | A | I | P | G | S | C |
| Q | N | B | T | T | C | N | A | I | N | T | D | R | T | B |
| E | Z | P | I | Q | X | K | T | Y | U | R | I | G | I | Q |
| J | B | O | B | S | N | W | H | A | S | S | Y | E | O | O |
| Y | N | D | R | F | N | H | Y | W | C | Z | N | L | N | D |
| F | F | W | H | Z | X | W | S | Y | C | T | T | A | F | T |
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