Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | R | F | Q | K | C | R | U | I | Q | G | X | M | Y | C |
| U | Y | F | N | O | E | M | U | S | S | A | T | N | O | D |
| W | X | H | B | E | R | L | F | K | D | A | D | N | L | O |
| I | V | R | T | O | T | H | L | A | I | P | T | T | N | N |
| Z | R | V | Y | A | D | S | C | J | Q | R | T | O | N | T |
| O | I | C | M | E | P | D | I | P | O | G | I | O | C | P |
| S | T | L | Q | D | W | M | K | L | L | T | I | A | L | A |
| T | N | E | I | T | A | P | E | B | S | T | T | M | D | N |
| M | D | N | H | T | S | M | U | E | U | N | A | J | Q | I |
| E | G | R | T | G | O | R | U | L | O | P | E | O | I | C |
| G | Z | F | Q | T | R | Q | O | C | Z | D | L | P | H | C |
| D | Y | U | I | Y | K | S | E | B | M | L | I | K | V | W |
| O | R | O | H | S | Q | Y | L | M | W | Z | M | B | Q | G |
| J | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| N | L | E | R | H | N | R | N | V | I | W | W | A | G | P |
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