Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | I | U | C | T |
| J | O | D | T | F | R | A | F | Y | C | Z | A | W | N | H |
| Z | N | N | A | G | N | K | N | A | Q | A | G | E | X | L |
| O | T | M | T | W | B | Z | T | Q | R | D | I | J | V | A |
| A | A | S | L | R | Z | N | N | O | I | T | U | L | O | S |
| O | S | X | T | H | O | K | G | G | A | C | K | K | D | K |
| Q | S | M | Y | C | X | L | Z | P | B | E | G | W | L | Q |
| B | U | T | E | X | W | Y | E | M | P | A | T | H | Y | U |
| J | M | Y | H | N | N | B | V | M | W | T | I | U | R | E |
| Y | E | I | L | I | S | T | E | N | O | E | L | I | M | S |
| T | B | B | J | S | Z | C | I | C | O | T | E | P | I | T |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | I |
| S | J | X | I | V | Q | G | Y | X | B | C | L | O | M | O |
| N | E | V | U | G | C | I | S | A | R | F | C | U | N | N |
| A | Y | Y | Q | T | I | S | U | P | Y | L | C | C | K | J |
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