Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | K | C | M | I | L | T | K | Q | T | Y | D | J | X |
| A | P | F | H | C | L | G | X | I | O | H | M | J | N | E |
| K | S | O | L | U | T | I | O | N | T | D | J | O | Z | Q |
| E | X | K | F | L | K | E | Z | A | V | J | I | Y | D | Z |
| O | Y | U | Q | D | L | X | P | Q | U | T | F | A | O | S |
| W | D | E | X | U | Z | M | G | H | O | S | V | U | N | K |
| N | B | W | C | E | E | B | I | M | T | Q | B | L | T | C |
| E | D | B | Q | O | C | S | E | R | O | Z | M | V | P | C |
| R | B | A | L | R | N | L | T | P | G | L | J | R | A | J |
| S | M | I | L | E | O | T | I | I | A | H | F | K | N | W |
| H | Z | K | H | R | K | H | A | S | O | T | J | O | I | X |
| I | A | Q | T | P | R | P | J | C | T | N | I | F | C | C |
| P | D | N | Q | Z | D | A | W | P | T | E | J | E | D | X |
| D | O | N | T | A | S | S | U | M | E | I | N | X | N | L |
| C | T | D | C | U | V | Q | S | G | H | M | V | Y | Q | T |
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