Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | P | M | E | I | I | L | K | U | I | T | M | C | T | Z |
| W | N | I | G | Y | H | V | Q | Z | S | C | G | N | V | V |
| M | O | O | H | V | H | H | I | C | M | A | U | O | Q | K |
| O | U | B | I | S | I | T | E | T | Z | T | I | I | M | X |
| A | R | R | M | T | R | H | A | B | U | N | C | T | V | W |
| M | V | F | Z | B | O | E | F | P | V | O | J | S | P | C |
| U | N | K | H | M | J | M | N | B | M | C | D | E | K | I |
| V | S | O | I | U | Z | X | E | W | F | E | N | U | G | N |
| R | P | G | I | G | J | P | S | L | O | Y | A | Q | X | A |
| M | I | F | T | T | A | I | I | E | O | E | E | K | H | P |
| F | H | J | C | T | U | S | J | L | P | R | K | S | Y | T |
| N | V | G | I | A | T | L | J | I | Z | C | T | A | G | N |
| B | Q | E | M | E | Q | J | O | M | P | X | G | N | T | O |
| B | N | K | N | F | E | M | U | S | S | A | T | N | O | D |
| T | E | C | X | R | G | I | H | P | A | J | Z | K | W | C |
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