Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | P | I | H | S | R | E | N | W | O | E | K | A | T | Y |
| R | P | U | M | Y | L | D | I | N | Y | B | S | R | N | U |
| V | F | I | B | S | O | T | U | E | E | K | I | O | K | U |
| D | L | K | F | P | F | P | C | E | Q | T | I | Y | Q | O |
| E | V | D | Q | F | N | O | W | U | K | T | S | Z | Y | D |
| C | V | U | B | N | N | B | E | D | O | T | V | I | I | C |
| I | E | D | D | T | C | S | X | M | S | O | W | H | L | T |
| N | F | W | A | G | T | B | E | P | A | T | I | E | N | T |
| A | A | C | P | I | Y | L | D | M | H | W | G | C | R | I |
| P | T | K | O | K | O | U | Q | V | P | L | Y | P | Z | Q |
| T | Q | N | H | R | A | W | O | E | L | A | H | P | M | K |
| N | B | S | T | I | A | N | W | E | K | O | T | E | K | N |
| O | O | N | X | S | O | L | U | T | I | O | N | H | H | Y |
| D | O | N | T | A | S | S | U | M | E | I | E | U | Y | H |
| C | F | W | U | D | U | F | H | X | X | M | A | O | H | Z |
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