Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | P | G | T | C | I | N | A | P | T | N | O | D | K | K |
| W | S | B | B | S | S | K | B | H | I | N | I | P | N | V |
| N | T | R | Q | T | K | Q | H | Z | C | O | C | O | Y | L |
| G | F | M | Y | A | Z | R | G | U | Z | I | I | A | X | R |
| V | D | K | K | K | S | M | I | L | E | T | M | B | Q | F |
| Y | E | C | M | E | U | K | O | M | O | U | I | P | A | F |
| Z | M | X | F | O | Y | B | Q | M | O | L | Z | B | O | Y |
| Q | U | Y | I | W | U | E | E | U | O | O | T | C | K | P |
| X | S | A | W | N | P | L | C | P | E | S | X | K | L | H |
| P | S | Z | T | E | O | I | N | O | A | S | M | U | J | P |
| H | A | X | S | R | Z | S | Q | J | N | T | T | I | F | A |
| W | T | O | T | S | V | T | G | Y | U | T | I | I | U | H |
| G | N | N | F | H | V | E | I | G | H | P | A | E | O | I |
| A | O | W | P | I | A | N | R | D | C | P | U | C | N | N |
| C | D | U | X | P | Y | H | T | A | P | M | E | Y | T | T |
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