Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | Z | I | N | O | I | T | S | E | U | Q | K | S | A | C |
| I | C | C | B | Q | V | A | V | K | T | B | P | O | N | I |
| E | Y | C | M | K | P | W | N | Z | A | I | M | O | Z | N |
| F | O | Y | S | C | W | A | F | D | K | V | I | F | V | A |
| T | C | A | T | N | O | C | E | Y | E | T | A | E | N | P |
| L | E | M | P | A | T | H | Y | O | O | D | D | Q | O | T |
| D | M | O | F | O | D | G | B | M | W | T | F | P | I | N |
| D | U | V | R | F | H | O | E | M | N | Z | G | W | T | O |
| Y | S | B | C | A | C | L | P | O | E | I | T | S | U | D |
| U | S | R | A | E | O | I | A | H | R | A | P | C | L | E |
| K | A | Z | C | R | J | S | T | B | S | C | W | U | O | V |
| S | T | T | T | X | K | T | I | C | H | M | O | S | S | M |
| Z | N | N | T | T | A | E | E | Y | I | M | I | U | Z | X |
| B | O | V | X | T | Q | N | N | G | P | P | U | L | Y | E |
| C | D | N | N | D | J | S | T | A | E | H | V | Q | E | R |
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