Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | B | B | L | D | C | M | A | S | B | L | D | N | J | T |
| D | O | N | T | A | S | S | U | M | E | A | N | K | N | U |
| O | B | N | X | L | L | N | O | Y | S | E | U | E | T | S |
| N | Y | H | T | A | P | M | E | O | T | I | I | A | Y | E |
| T | K | H | A | R | G | C | L | S | F | T | K | S | O | D |
| P | J | T | I | P | O | U | I | M | A | E | F | K | U | M |
| A | F | U | F | N | T | L | O | P | O | R | M | Q | P | K |
| N | Z | V | T | I | H | C | E | W | Y | Y | W | U | Q | U |
| I | A | A | O | W | A | B | N | M | K | D | B | E | T | M |
| C | C | N | U | P | C | E | P | S | O | M | U | S | J | V |
| T | T | G | D | M | R | B | D | V | U | T | Y | T | L | N |
| X | E | J | J | S | M | I | L | E | M | C | I | I | H | U |
| S | V | M | H | V | T | L | D | Z | B | G | N | O | I | G |
| V | D | I | A | F | F | B | O | U | C | T | B | N | N | V |
| T | P | F | Q | A | K | F | R | N | L | F | W | J | V | N |
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