Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | J | G | O | Q | H | H | E | E | R | N | Q | G | X | T |
| O | O | G | B | F | B | E | H | S | P | M | N | S | N | C |
| Q | U | N | N | M | N | B | K | O | S | H | T | O | D | C |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | A |
| K | R | P | A | I | C | D | B | I | Y | T | R | U | S | G |
| N | E | M | P | A | T | H | Y | G | O | K | I | K | O | X |
| I | M | Y | B | Y | N | B | F | M | C | B | Q | R | L | G |
| Y | U | V | E | Y | K | B | E | I | L | U | G | O | U | B |
| V | S | E | Y | C | X | L | N | P | E | G | M | F | T | I |
| U | S | Z | M | R | O | A | I | S | A | U | B | A | I | O |
| V | A | U | M | R | P | N | T | S | M | T | J | E | O | W |
| T | T | U | T | T | T | I | T | A | T | I | I | Z | N | Q |
| W | N | N | N | B | O | P | H | A | E | E | L | E | T | Q |
| H | O | O | X | N | L | D | N | H | C | Z | N | E | N | A |
| C | D | M | J | R | Y | H | R | D | T | T | F | I | R | T |
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