Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | G | K | E | O | J | I | H | H | C | E | T | Z | Y | L |
| Y | J | B | R | U | S | I | Y | W | V | M | T | D | N | Z |
| E | F | K | P | S | J | Y | H | E | C | N | U | O | T | S |
| C | U | S | J | J | X | N | T | O | B | D | I | A | E | A |
| O | S | E | I | H | Y | E | A | B | Q | T | K | S | C | Q |
| N | O | B | L | N | N | T | P | Y | O | E | T | K | I | V |
| T | L | X | K | Q | G | S | M | M | O | N | Q | Q | N | I |
| A | U | N | I | P | X | I | E | W | E | H | H | U | A | Y |
| C | T | Z | J | E | U | L | N | I | F | S | O | E | P | D |
| T | I | W | M | A | O | E | T | E | L | I | M | S | T | A |
| B | O | Q | D | R | R | A | J | Q | W | M | U | T | N | Y |
| D | N | C | T | S | P | E | B | M | F | M | G | I | O | N |
| F | P | N | H | E | M | U | S | S | A | T | N | O | D | F |
| R | O | I | B | C | L | S | S | Z | A | I | M | N | J | J |
| C | P | H | Z | I | R | P | W | Q | F | M | O | J | J | S |
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