Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | L | U | Y | Q | E | X | T | A | M | P | S | Z | P | V |
| B | N | R | R | L | X | R | N | G | U | E | O | M | I | Z |
| T | O | O | I | A | J | E | E | S | W | F | L | X | N | K |
| A | N | M | I | Z | S | X | I | N | V | N | U | K | H | C |
| K | S | D | Q | T | W | L | T | E | B | C | T | B | H | N |
| E | Q | K | O | G | O | P | A | T | G | E | I | H | E | J |
| O | Y | J | Q | N | E | M | P | S | G | L | O | M | M | N |
| W | W | E | G | U | T | G | E | I | W | N | N | O | U | C |
| N | N | M | C | E | E | P | B | L | N | Q | L | D | S | D |
| E | K | P | R | O | T | S | A | G | O | O | B | X | S | H |
| R | X | A | H | F | N | S | T | N | K | R | L | V | A | L |
| S | G | T | W | B | K | T | R | I | I | V | T | I | T | Q |
| H | P | H | S | L | P | C | A | U | O | C | K | N | N | B |
| I | J | Y | M | Z | I | F | L | C | N | N | E | V | O | M |
| P | S | K | E | F | H | A | A | P | T | Q | B | E | D | C |
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