Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | H | U | W | T | Z | B | O | E | T | B | S | S | W | C |
| J | Y | T | D | C | E | M | U | S | S | A | T | N | O | D |
| D | X | L | G | A | K | M | P | C | Z | Y | E | N | P | R |
| O | R | L | A | T | P | A | I | Q | D | V | T | U | C | G |
| N | K | K | D | N | D | Q | H | G | T | R | T | W | D | U |
| T | J | F | W | O | N | X | S | Z | O | V | I | Y | F | I |
| P | Y | M | P | C | P | P | R | L | I | S | T | E | N | X |
| A | M | S | D | E | O | B | E | P | A | T | I | E | N | T |
| N | S | D | O | Y | P | M | N | B | Y | F | O | I | O | B |
| I | J | L | C | E | O | I | W | T | H | S | F | O | I | V |
| C | X | F | N | T | T | P | O | E | T | P | P | Q | T | E |
| D | O | S | I | L | W | Z | E | L | A | B | N | G | U | K |
| L | N | O | D | G | B | H | K | I | P | F | L | B | L | M |
| I | N | Y | M | W | O | N | A | M | M | D | M | Y | O | Q |
| M | T | H | C | N | O | I | T | S | E | U | Q | K | S | A |
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