Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | W | R | P | C | Q | V | U | N | A | I | R | I | N | L |
| D | N | R | J | Z | N | I | M | H | A | W | G | K | Q | A |
| O | X | O | Z | K | Y | E | N | O | I | T | U | L | O | S |
| N | K | M | I | C | H | V | K | M | I | E | I | A | H | K |
| T | P | W | B | T | K | C | R | W | P | S | L | D | D | Q |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | U |
| A | G | R | X | Y | P | M | S | I | P | T | D | V | M | E |
| N | V | P | Q | E | K | A | E | M | P | A | T | H | Y | S |
| I | H | K | W | C | T | L | T | L | I | S | T | E | N | T |
| C | Z | N | O | O | P | G | F | I | O | D | J | F | B | I |
| E | U | P | C | N | V | I | B | J | E | R | V | R | N | O |
| V | Q | R | Q | T | A | O | B | P | I | N | T | Q | Z | N |
| C | N | S | I | A | I | Y | B | W | C | G | T | N | X | K |
| H | Z | Z | T | C | E | M | U | S | S | A | T | N | O | D |
| U | N | P | H | T | I | O | J | R | C | E | A | E | O | C |
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