Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | Y |
| U | N | S | Z | Y | L | A | C | M | I | M | A | G | D | I |
| K | U | O | K | C | E | Z | J | Q | P | O | I | W | T | K |
| B | L | L | I | Q | F | C | A | M | O | A | T | L | N | N |
| L | P | U | J | T | U | J | O | S | Z | U | T | E | E | H |
| D | I | T | K | N | O | E | Q | N | S | O | T | H | R | C |
| Q | E | I | L | R | Z | M | S | B | T | S | M | R | Y | I |
| S | U | O | T | U | N | A | E | T | I | A | Z | G | C | N |
| W | A | N | I | Q | Z | P | W | L | I | R | C | K | Q | A |
| D | H | Q | U | B | A | X | W | J | O | O | U | T | O | P |
| X | H | S | W | T | N | F | U | N | D | R | N | J | A | T |
| C | Y | H | I | E | H | U | B | X | X | Z | T | J | F | N |
| U | J | E | V | F | R | P | W | Z | L | E | M | N | A | O |
| B | N | N | R | Y | E | M | U | S | S | A | T | N | O | D |
| T | K | U | V | E | A | T | X | Z | G | D | U | B | I | C |
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