Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | O | X | Q | P | L | I | S | T | E | N | Z | Z | W |
| T | N | O | K | C | Z | J | U | L | F | H | L | C | N | C |
| G | C | E | I | C | I | U | P | K | Y | Y | J | O | A | O |
| E | M | A | I | T | E | N | F | R | H | X | I | A | Z | M |
| M | B | E | T | T | S | I | A | T | T | T | E | K | D | P |
| G | H | E | F | N | A | E | A | P | O | P | S | D | W | E |
| L | V | K | E | I | O | P | U | M | T | O | K | O | C | Y |
| O | V | E | L | X | M | C | E | Q | L | N | H | T | Y | H |
| J | S | G | I | E | Z | L | E | B | K | V | O | Q | R | W |
| W | D | B | M | S | O | X | S | Y | B | S | K | D | Y | F |
| P | I | H | S | R | E | N | W | O | E | K | A | T | K | Z |
| O | S | F | T | N | L | Y | M | J | W | I | C | D | J | Z |
| U | S | N | L | B | J | L | W | X | S | S | U | S | D | A |
| D | O | N | T | A | S | S | U | M | E | C | G | E | W | M |
| C | N | O | I | T | U | L | O | S | P | D | M | H | D | P |
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