Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | U | L | T | C | I | N | A | P | T | N | O | D | C |
| V | N | T | J | S | C | U | X | A | Q | U | F | W | O | R |
| O | S | E | A | O | L | A | Y | X | N | V | V | N | N | L |
| N | S | F | I | K | G | V | T | J | Q | A | T | T | T | K |
| O | W | A | T | T | E | R | T | N | T | R | H | H | A | G |
| X | N | G | V | E | A | O | Q | F | O | C | E | C | S | Y |
| W | B | V | N | E | S | P | W | L | A | C | Q | T | S | P |
| Y | C | T | Z | O | S | I | E | N | I | F | E | A | U | L |
| Q | H | Z | A | I | I | M | P | B | E | S | F | Y | M | Y |
| M | E | T | M | S | O | T | V | T | T | R | T | Z | E | W |
| P | G | L | A | T | E | F | U | K | J | W | S | E | X | R |
| P | P | G | I | P | K | S | S | L | V | G | R | H | N | W |
| H | T | O | W | M | M | O | Y | F | O | Y | K | E | I | Y |
| O | N | O | I | T | S | E | U | Q | K | S | A | V | X | P |
| J | G | H | Y | D | J | U | S | U | M | F | X | J | L | R |
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