Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | Z | M | H | O | J | R | R | O | B | M | W | T | B | T |
| P | N | I | U | N | Q | N | S | S | S | O | Q | K | N | B |
| D | I | O | E | H | B | V | O | D | R | L | D | E | D | W |
| M | B | H | I | D | O | R | F | I | I | I | I | O | N | P |
| C | Y | M | S | T | B | M | T | B | T | T | D | E | M | Z |
| P | H | H | J | R | O | O | I | C | A | U | T | A | E | B |
| K | E | I | T | U | E | M | R | P | M | S | L | X | M | F |
| T | J | G | I | A | F | N | E | M | I | I | B | O | U | H |
| G | W | H | M | K | P | B | W | L | E | L | I | M | S | M |
| Z | N | P | H | L | Y | M | Y | O | O | M | Y | U | S | R |
| T | C | A | T | N | O | C | E | Y | E | R | O | Y | A | U |
| C | O | J | A | R | F | W | K | T | Q | K | T | F | T | O |
| Y | N | O | I | T | S | E | U | Q | K | S | A | N | N | Y |
| W | J | E | E | Q | K | O | P | T | V | L | X | T | O | J |
| Q | R | V | Q | E | C | I | N | A | P | T | N | O | D | C |
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