Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | F | O | G | I | H | Y | Y | A | N | T | H | H | P | H |
| D | O | N | T | A | S | S | U | M | E | I | N | I | C | T |
| O | B | N | Z | Q | M | C | V | Y | F | E | H | N | K | F |
| N | R | L | T | W | T | G | E | Z | T | S | O | E | B | J |
| T | L | O | V | R | O | C | J | S | R | I | M | I | K | V |
| P | W | H | O | U | O | R | I | E | T | M | Y | I | I | L |
| A | O | O | R | N | M | L | N | S | J | N | X | I | L | L |
| N | K | Z | T | L | R | W | E | M | P | A | T | H | Y | E |
| I | X | A | Q | X | O | U | Q | M | G | B | P | L | H | D |
| C | C | B | Q | E | Q | M | C | G | O | W | U | P | X | S |
| T | M | W | K | K | K | G | B | E | J | T | B | C | X | U |
| W | T | A | S | O | L | U | T | I | O | N | I | R | V | W |
| A | T | A | T | S | H | L | N | X | D | S | G | O | R | M |
| M | W | W | M | B | E | P | A | T | I | E | N | T | N | D |
| W | R | Y | Y | P | T | D | C | L | Q | E | S | Z | Z | F |
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