Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | W | J | N | Q | B | I | O | K | G | P | E | U | P | T |
| N | N | N | J | Y | N | G | F | C | K | Z | O | I | N | C |
| Z | F | O | Y | A | J | G | Z | U | I | Q | H | E | V | F |
| O | H | I | I | H | W | E | L | I | M | S | I | Z | N | Y |
| R | P | T | Q | T | N | I | X | F | R | T | R | E | Q | M |
| S | G | S | F | K | O | O | X | E | A | Q | T | D | E | O |
| O | Y | E | S | T | M | M | N | P | G | S | U | Y | M | N |
| L | E | U | X | D | Z | W | E | Q | I | J | E | Z | U | Y |
| U | Z | Q | L | J | O | B | M | L | F | C | Q | K | S | E |
| T | O | K | X | E | D | C | P | U | O | J | R | Q | S | C |
| I | V | S | K | V | K | J | A | N | T | R | F | F | A | M |
| O | R | A | U | U | I | Y | T | Q | P | C | T | W | T | U |
| N | T | K | F | K | S | A | H | O | U | T | A | N | N | L |
| Z | A | R | U | V | C | Z | Y | C | P | K | Y | P | O | E |
| P | L | D | G | T | C | I | N | A | P | T | N | O | D | C |
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