Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | Z | P | A | M | H | T | D | V | Z | A | Q | Q | T | U |
| U | N | T | N | O | I | T | S | E | U | Q | K | S | A | Q |
| M | C | O | G | N | F | R | N | U | Z | Z | Y | R | K | A |
| K | P | J | I | T | C | A | T | N | O | C | E | Y | E | M |
| N | O | F | W | T | K | H | T | T | T | V | M | X | O | V |
| Z | K | K | F | X | O | S | O | M | M | S | P | K | W | C |
| K | N | H | Q | Q | K | M | Q | B | Z | P | A | T | N | I |
| U | W | O | T | H | D | R | E | H | I | B | T | E | E | N |
| A | P | C | I | J | P | P | J | L | G | C | H | A | R | A |
| M | K | X | W | T | A | A | I | J | O | K | Y | E | S | P |
| V | P | S | Q | T | U | S | B | H | U | R | L | U | H | T |
| J | M | D | I | F | T | L | L | N | Y | I | T | T | I | N |
| I | J | E | T | E | X | N | O | U | M | O | Y | N | P | O |
| O | N | T | N | R | E | M | U | S | S | A | T | N | O | D |
| T | K | O | K | U | N | O | V | N | F | Y | U | M | W | C |
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