Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | U | D | V | H | T | V | O | M | C | J | J | Y | V | P |
| X | N | N | N | N | C | C | N | Z | K | J | L | Y | T | I |
| H | J | O | L | K | O | C | A | U | F | U | N | H | U | H |
| F | P | I | I | C | W | I | D | T | I | Q | Y | T | N | S |
| G | R | J | H | T | P | G | T | A | N | K | E | A | I | R |
| C | W | Y | U | X | O | C | Z | S | R | O | M | P | J | E |
| S | N | F | Q | T | S | M | I | B | E | M | C | M | V | N |
| A | G | O | N | Y | X | Y | E | N | J | U | V | E | M | W |
| W | E | K | I | E | V | P | Q | L | A | H | Q | U | Y | O |
| X | A | N | F | T | A | B | I | E | O | P | D | K | A | E |
| D | V | R | N | T | U | S | E | L | G | R | T | Q | S | K |
| J | C | B | I | P | T | L | N | I | G | H | T | N | X | A |
| D | P | E | L | E | N | Q | O | M | E | C | H | N | O | T |
| V | N | P | N | O | E | M | U | S | S | A | T | N | O | D |
| T | O | F | F | X | R | O | L | X | I | Z | U | N | R | C |
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