Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | I | K | A | H | Q | L | D | I | A | Y | N | S | H |
| D | O | N | T | A | S | S | U | M | E | M | F | Q | N | W |
| O | J | N | O | N | M | P | F | P | X | G | P | R | M | V |
| N | N | A | T | I | F | G | I | E | V | N | N | K | K | X |
| T | H | O | L | R | S | O | L | U | T | I | O | N | K | F |
| P | C | E | I | N | O | N | P | S | G | Q | U | L | T | P |
| A | R | A | I | T | I | L | I | S | T | E | N | Y | C | O |
| N | D | V | T | C | S | B | E | P | A | T | I | E | N | T |
| I | U | D | A | N | S | E | G | M | L | A | E | S | A | Q |
| C | S | G | K | R | O | D | U | Y | O | M | K | M | S | D |
| W | T | W | R | Y | D | C | G | Q | T | T | Z | U | V | G |
| M | Y | H | T | A | P | M | E | F | K | T | I | A | N | L |
| I | I | I | R | R | M | A | X | Y | K | S | Y | O | E | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | F |
| L | O | T | K | U | H | Q | T | L | B | I | Y | M | E | Q |
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