Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | W | L | G | O | L | B | F | V | T | W | G | I | U | T |
| O | N | D | F | X | P | M | B | C | Y | T | Y | T | N | B |
| T | N | O | I | T | S | E | U | Q | K | S | A | E | R | Q |
| S | B | N | I | L | R | G | S | K | B | K | I | L | W | S |
| O | R | A | S | T | G | Z | R | W | E | T | O | C | C | T |
| L | J | K | S | S | O | C | Y | O | A | P | X | K | C | C |
| U | D | D | E | Y | S | M | W | P | R | C | W | A | H | I |
| T | M | D | L | E | K | N | E | M | P | A | T | H | Y | N |
| I | I | N | I | H | E | B | A | L | A | N | D | R | G | A |
| O | H | I | M | R | T | N | I | O | O | X | W | R | I | P |
| N | S | J | S | M | P | S | W | C | M | R | L | L | R | T |
| E | Y | H | L | F | T | X | E | I | W | P | T | W | C | N |
| C | I | F | K | E | M | Y | I | Y | M | Y | F | N | I | O |
| P | J | O | N | R | E | M | U | S | S | A | T | N | O | D |
| O | M | F | I | Z | D | U | N | V | T | D | Y | G | L | C |
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