Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | B | K | N | L | B | S | N | Q | Z | Y | K | B | X |
| D | O | N | T | A | S | S | U | M | E | T | P | L | T | W |
| O | X | N | Y | K | P | O | I | B | I | D | E | R | A | B |
| N | Q | X | T | M | K | U | L | R | C | B | M | P | G | I |
| T | E | X | B | R | O | R | R | U | A | G | N | L | E | K |
| P | E | H | G | F | O | N | R | I | T | O | I | T | V | U |
| A | N | E | T | S | I | L | D | B | I | I | C | I | T | X |
| N | Y | H | T | A | P | M | E | T | P | A | O | O | S | V |
| I | M | Q | T | Y | V | P | S | M | T | C | Z | N | Q | F |
| C | I | U | B | Z | A | E | B | N | O | A | J | N | Z | L |
| Q | B | N | D | T | U | N | O | A | E | T | D | J | E | H |
| Q | F | K | I | Q | V | C | U | Z | I | R | I | L | T | D |
| C | E | E | K | Y | E | E | T | H | O | U | I | O | S | F |
| G | N | S | J | Y | R | H | Q | H | O | M | B | N | N | T |
| T | A | K | E | O | W | N | E | R | S | H | I | P | X | W |
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