Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | A | M | N | L | N | G | V | V | M | B | S | G | C | V |
| Z | K | N | L | O | W | I | T | V | M | E | M | E | N | U |
| S | T | G | O | U | I | I | O | M | N | E | D | O | E | S |
| M | J | A | V | I | Z | T | B | E | Q | Z | I | L | C | O |
| T | S | S | K | N | T | P | S | C | E | T | V | C | H | C |
| C | C | A | A | E | Y | U | M | E | O | Q | V | E | R | Q |
| I | I | A | M | U | O | B | L | M | U | Q | W | L | S | I |
| N | K | G | T | H | U | W | E | O | G | Q | E | I | T | A |
| A | Q | U | O | N | W | L | N | P | S | J | K | M | C | N |
| P | H | V | A | N | O | J | I | E | A | X | Y | S | B | M |
| T | K | R | P | R | E | C | S | S | R | T | M | L | A | J |
| N | Y | H | T | A | P | M | E | F | T | S | I | V | N | K |
| O | Q | N | S | G | A | V | Q | Y | S | E | H | E | B | C |
| D | O | N | T | A | S | S | U | M | E | M | N | I | N | Q |
| C | S | T | A | M | Y | G | N | M | V | Q | V | T | P | T |
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