Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | T | S | O | L | U | T | I | O | N | B | Q | K | N | T |
| D | N | I | H | O | J | Q | V | V | I | W | K | O | N | T |
| H | Y | O | H | M | T | N | X | F | L | S | I | E | C | H |
| J | Z | P | I | S | L | N | I | G | D | T | I | A | K | G |
| E | T | W | I | T | K | T | A | R | S | T | T | C | F | E |
| E | W | W | L | W | O | S | Y | E | A | N | B | J | N | A |
| K | L | O | E | U | X | M | U | P | O | M | E | F | R | S |
| W | T | I | V | S | N | Q | E | C | U | D | V | A | U | S |
| N | J | W | M | O | K | B | E | L | I | S | T | E | N | G |
| C | F | A | L | S | T | Y | H | F | O | V | K | W | Y | A |
| O | L | T | A | K | E | O | W | N | E | R | S | H | I | P |
| I | H | M | U | Q | E | T | N | D | T | S | T | H | S | N |
| D | O | N | T | P | A | N | I | C | E | C | E | N | B | R |
| T | D | R | U | R | E | M | U | S | S | A | T | N | O | D |
| P | W | Y | H | T | A | P | M | E | L | P | D | U | D | C |
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