Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | E | C |
| F | S | V | Y | M | E | M | U | S | S | A | T | N | O | D |
| W | K | Q | E | R | P | M | I | M | G | Z | V | N | I | H |
| I | Q | L | C | I | N | A | I | V | A | Z | T | N | U | D |
| J | U | H | O | M | P | L | T | Q | V | R | P | Q | K | V |
| Z | E | T | N | Y | E | N | I | H | O | J | S | J | J | V |
| J | S | A | T | U | P | G | E | L | Y | Z | V | N | F | U |
| J | T | G | A | K | B | B | E | P | A | T | I | E | N | T |
| M | I | Q | C | X | Z | M | S | W | R | T | V | T | Z | W |
| S | O | B | T | B | O | V | S | O | K | F | K | S | W | M |
| A | N | J | Y | T | F | P | J | F | H | F | Y | I | O | H |
| U | W | L | I | M | L | S | N | O | I | T | U | L | O | S |
| L | H | O | R | J | Y | Q | O | A | I | Q | M | E | E | U |
| Q | N | C | X | J | O | T | F | T | U | X | K | R | R | C |
| J | U | V | D | O | N | T | P | A | N | I | C | J | F | T |
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