Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | Y | U | T | V | H | K | T | A | W | Q | Q | P | D | C |
| O | T | I | A | L | H | F | A | B | G | P | X | Q | O | L |
| E | N | H | E | Y | Q | C | K | M | Z | A | V | N | N | E |
| A | E | P | Y | P | M | Z | E | S | D | Q | T | A | T | J |
| O | I | L | X | R | B | P | O | Y | F | R | L | C | A | A |
| H | Z | O | S | F | N | L | W | D | O | A | E | D | S | M |
| K | P | G | J | L | U | X | N | L | U | L | T | Y | S | D |
| T | N | E | I | T | A | P | E | B | I | Q | M | E | U | O |
| R | S | R | I | E | X | M | R | M | P | S | S | A | M | N |
| G | M | O | G | E | O | K | S | I | P | F | T | T | E | T |
| V | N | H | F | T | Q | G | H | K | J | A | L | E | N | P |
| Q | F | Y | I | A | I | U | I | F | F | L | T | F | N | A |
| L | N | O | T | Z | Z | E | P | M | W | B | V | H | X | N |
| Y | N | A | S | K | Q | U | E | S | T | I | O | N | Y | I |
| T | C | A | T | N | O | C | E | Y | E | W | G | U | D | C |
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