Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | X | Q | N | O | I | T | S | E | U | Q | K | S | A | R |
| J | N | Y | M | C | I | N | A | P | T | N | O | D | M | E |
| I | M | O | Z | X | L | N | S | Z | Y | L | W | W | L | D |
| X | R | A | I | M | J | E | D | U | H | H | W | I | E | E |
| J | K | F | J | T | H | L | U | E | A | A | M | F | L | O |
| L | T | A | K | E | O | W | N | E | R | S | H | I | P | A |
| S | L | T | K | Y | L | M | I | T | E | S | D | V | Y | H |
| O | W | D | D | E | Y | B | E | P | A | T | I | E | N | T |
| L | W | N | H | C | H | D | E | L | I | S | T | E | N | V |
| U | W | G | T | O | T | X | M | Y | O | A | O | X | V | G |
| T | I | A | C | N | A | X | P | C | B | R | T | E | L | W |
| I | H | R | P | T | P | C | J | R | H | Z | T | D | P | F |
| O | Y | K | G | A | M | Q | X | A | N | N | U | N | S | D |
| N | J | I | F | C | E | M | U | S | S | A | T | N | O | D |
| S | M | S | H | T | X | W | X | G | J | J | I | Y | T | C |
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