Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | Q | J | R | K | E | S | T | H | G | J | N | N | A | V |
| Y | N | Z | N | L | F | A | N | S | S | F | M | K | O | D |
| T | Y | O | I | P | Q | E | E | Q | F | K | A | Z | W | D |
| S | A | M | I | H | N | O | I | T | U | L | O | S | N | O |
| V | S | K | I | T | A | C | T | M | F | E | K | E | J | N |
| T | K | E | E | L | O | C | A | B | R | X | T | J | E | T |
| P | Q | Q | Y | O | X | M | P | H | E | S | I | V | M | P |
| P | U | C | E | C | W | V | E | F | I | F | Z | D | U | A |
| S | E | W | C | M | C | N | B | L | N | E | N | K | S | N |
| U | S | P | O | H | P | W | E | M | O | T | F | Z | S | I |
| A | T | K | N | F | C | A | M | R | R | R | I | E | A | C |
| T | I | C | T | H | L | X | T | Z | S | U | T | Z | T | N |
| P | O | M | A | Z | Z | X | B | H | K | H | K | N | N | A |
| L | N | P | C | A | F | G | I | P | Y | E | I | B | O | V |
| W | O | Y | T | Q | F | B | A | W | C | T | T | P | D | C |
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