Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | D | F | D | B | Z | K | T | V | X | D | L | R | Z | D |
| L | N | E | Q | R | X | U | N | H | E | U | O | L | H | G |
| W | V | O | E | D | I | C | E | Z | L | E | W | P | S | Z |
| M | N | G | I | I | O | A | I | J | I | K | I | K | N | S |
| I | O | W | B | T | T | H | T | N | M | H | W | E | S | O |
| B | I | O | N | S | O | D | A | B | S | Y | T | Q | E | L |
| E | T | P | T | W | P | M | P | R | M | S | K | Y | M | U |
| R | S | E | F | L | J | U | E | K | I | V | E | N | U | T |
| S | E | T | X | A | C | N | B | L | Y | C | Y | C | S | I |
| M | U | V | I | Y | W | Y | E | F | O | L | L | R | S | O |
| Q | Q | B | S | O | H | K | J | N | G | R | T | E | A | N |
| J | K | G | E | M | P | A | T | H | Y | K | T | X | T | A |
| N | S | K | O | X | Q | A | Y | O | U | S | D | N | N | X |
| Z | A | V | O | T | C | N | W | J | G | B | C | T | O | F |
| T | K | N | H | T | C | I | N | A | P | T | N | O | D | C |
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