Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | M | I |
| X | J | U | G | Z | R | D | O | Y | I | S | F | Q | N | E |
| V | Y | H | T | A | P | M | E | R | K | E | M | O | Y | G |
| A | N | A | X | Q | L | C | D | Q | X | O | I | I | V | O |
| Z | I | E | I | M | O | K | U | S | C | T | Y | K | L | B |
| L | O | D | T | N | Y | E | U | C | O | N | U | E | K | E |
| E | L | H | T | S | S | B | I | M | W | H | T | K | N | H |
| T | Q | A | H | T | I | N | E | P | X | O | F | O | T | M |
| W | C | I | I | A | A | L | T | P | Q | T | I | H | R | O |
| T | X | O | S | P | O | U | A | C | A | T | S | S | H | D |
| C | N | E | T | R | B | I | V | P | U | T | A | W | W | M |
| T | Y | N | T | B | R | L | I | L | B | Z | I | Z | I | I |
| L | O | N | C | M | P | P | O | B | X | X | A | E | W | L |
| D | O | N | T | A | S | S | U | M | E | E | L | V | N | U |
| C | L | R | I | D | I | C | X | Z | T | P | T | V | J | T |
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