Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Y | F | E | D | I | T | T | I | C | F | Y | R | P |
| H | O | H | A | M | C | N | C | Q | Y | X | M | Y | C | G |
| D | N | N | K | L | I | E | A | G | W | X | E | H | I | M |
| Y | T | Y | T | F | D | T | T | M | B | M | J | T | N | O |
| L | A | N | M | R | Y | S | N | P | N | N | M | A | A | T |
| H | S | F | O | K | O | I | O | F | V | T | G | P | P | E |
| L | S | O | Y | I | Z | L | C | B | E | B | H | M | T | A |
| I | U | X | V | N | T | B | E | P | A | T | I | E | N | T |
| L | M | H | Q | O | H | S | Y | M | U | X | A | K | O | C |
| B | E | V | P | I | L | C | E | H | O | G | P | F | D | H |
| E | U | J | J | T | A | H | X | U | A | T | H | M | J | X |
| A | L | E | X | U | E | E | C | N | Q | X | I | O | O | Q |
| O | H | I | S | L | M | N | S | Q | J | K | L | O | I | A |
| A | W | G | M | O | L | W | K | O | A | B | S | U | N | P |
| A | P | I | H | S | R | E | N | W | O | E | K | A | T | O |
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