Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | Z | B | H | Q | R | C | I | K | W | D | C | M | G | C |
| W | Y | U | N | G | E | M | U | S | S | A | T | N | O | D |
| M | C | H | Z | E | C | H | G | B | R | K | N | N | J | P |
| O | G | X | T | F | T | I | A | S | L | N | T | L | I | S |
| T | J | C | C | A | I | S | N | W | L | R | D | H | U | O |
| G | S | Q | O | P | P | D | I | A | O | G | S | K | L | L |
| G | Z | L | T | Y | C | M | F | L | P | R | M | K | F | U |
| T | N | E | I | T | A | P | E | B | E | T | Q | B | F | T |
| C | K | S | E | C | P | M | R | N | K | Q | N | N | I | I |
| E | X | C | W | B | O | M | W | W | H | W | O | O | G | O |
| Y | L | A | M | T | Q | O | U | C | K | U | U | R | D | N |
| O | E | I | I | F | E | Y | E | C | O | N | T | A | C | T |
| D | I | O | M | K | Q | R | P | C | F | D | B | O | Z | N |
| S | N | A | A | S | K | Q | U | E | S | T | I | O | N | X |
| A | U | T | V | E | F | C | B | M | M | M | M | X | X | V |
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