Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | B | E | N | G | T | C | T | J | U | S | C | S | J | R |
| P | N | E | M | B | Y | L | N | X | X | T | R | V | Y | R |
| I | E | O | I | C | D | P | E | B | J | W | L | C | H | M |
| H | R | U | I | N | Y | P | I | G | K | M | Y | V | N | Q |
| S | P | H | K | T | A | Y | T | S | K | X | X | E | I | N |
| R | Z | E | G | D | O | F | A | M | N | X | T | Z | E | N |
| E | S | I | Q | K | S | M | P | X | M | S | K | O | M | T |
| N | Y | H | T | A | P | M | E | R | I | U | G | I | U | H |
| W | G | V | W | J | X | K | B | L | E | L | I | M | S | M |
| O | P | C | L | B | U | Y | L | M | O | K | J | F | S | R |
| E | Y | E | C | O | N | T | A | C | T | R | C | E | A | S |
| K | H | B | I | J | I | Z | U | E | B | G | T | H | T | L |
| A | S | K | Q | U | E | S | T | I | O | N | Y | N | N | A |
| T | M | C | D | S | O | L | U | T | I | O | N | J | O | C |
| C | W | C | J | G | C | I | N | A | P | T | N | O | D | C |
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