Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | T | H | C | X | C | O | K | X | Y | Y | Z | V | Y |
| T | O | S | X | B | H | G | S | O | L | U | T | I | O | N |
| A | X | N | W | X | L | P | P | K | K | Y | D | M | U | W |
| K | S | J | T | U | D | O | N | T | P | A | N | I | C | M |
| E | O | K | L | R | S | F | P | K | Y | T | B | E | Z | V |
| O | Y | X | Q | D | O | N | T | A | S | S | U | M | E | D |
| W | Z | E | W | U | V | L | I | S | T | E | N | T | K | D |
| N | V | O | C | N | E | B | E | P | A | T | I | E | N | T |
| E | V | J | O | O | O | S | D | M | Z | Q | Q | Z | I | F |
| R | M | E | F | I | N | V | T | M | O | K | B | R | M | Y |
| S | L | P | I | X | F | T | K | I | E | T | M | G | I | V |
| H | M | Z | A | J | L | U | A | V | O | B | I | D | D | S |
| I | W | I | X | T | I | U | I | C | U | N | B | O | G | Y |
| P | G | C | L | D | H | Y | S | Q | T | X | S | H | N | K |
| O | M | O | S | E | F | Y | E | U | H | H | M | S | X | A |
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