Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | N | P | S | J | G | J | T | Z | R | Y | T | D | S | B |
| H | N | Z | I | S | N | E | L | C | C | A | C | U | N | B |
| C | R | O | M | H | I | S | I | L | G | U | A | L | O | L |
| I | E | L | I | M | S | I | S | K | W | D | T | X | I | R |
| N | V | B | P | T | O | R | T | P | J | D | N | V | T | V |
| A | O | A | V | E | O | E | E | E | Q | F | O | S | S | D |
| P | J | G | X | I | W | M | N | N | U | M | C | Q | E | I |
| T | N | E | I | T | A | P | E | B | W | Y | E | E | U | L |
| N | A | O | R | S | U | M | X | L | O | O | Y | M | Q | L |
| O | C | D | X | K | P | B | C | R | O | Z | E | I | K | O |
| D | V | D | H | A | V | K | V | S | A | R | M | K | S | J |
| N | Q | G | T | Z | S | N | W | R | G | M | T | D | A | V |
| H | N | H | N | O | I | T | U | L | O | S | F | N | U | T |
| X | Y | O | D | C | E | M | U | S | S | A | T | N | O | D |
| H | V | A | A | C | N | K | J | X | W | A | C | T | B | C |
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