Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | P | L | C | G | H | I | B | V | T | O | I | J |
| U | O | D | I | A | L | W | P | Y | R | K | C | B | N | P |
| X | N | N | S | H | C | B | C | U | I | P | A | W | O | D |
| O | T | X | T | T | S | M | I | L | E | V | T | S | I | O |
| S | A | N | M | R | U | R | L | P | N | E | N | L | T | N |
| O | S | Y | A | T | O | V | E | R | F | K | O | T | S | T |
| L | S | U | F | G | B | L | B | N | U | S | C | M | E | P |
| U | U | C | G | P | I | T | E | B | W | Y | E | K | U | A |
| T | M | Z | T | S | G | M | P | M | Q | O | Y | N | Q | N |
| I | E | S | T | F | P | J | A | T | O | G | E | H | K | I |
| O | P | E | Y | A | C | T | T | O | I | T | Z | K | S | C |
| N | N | P | T | M | R | Z | I | R | B | I | I | Q | A | H |
| E | N | H | U | N | H | I | E | U | P | R | Y | O | O | T |
| E | Y | S | U | M | H | U | N | U | U | C | U | N | N | V |
| N | T | Q | C | U | C | G | T | N | D | B | Z | J | U | P |
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