Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | N | O | I | T | U | L | O | S | L | X | O | F | J |
| D | O | N | T | A | S | S | U | M | E | H | N | R | Y | P |
| O | Q | N | T | R | V | R | I | Y | S | E | G | N | I | Q |
| N | T | H | T | A | V | E | E | O | T | W | S | H | K | O |
| T | X | R | R | R | J | C | P | S | W | N | S | L | Q | I |
| P | U | O | S | L | O | Q | I | C | G | R | M | J | D | D |
| A | M | Z | J | N | W | L | C | B | E | R | I | G | T | F |
| N | Y | H | T | A | P | M | E | N | J | Z | L | S | P | C |
| I | G | A | O | P | T | P | W | M | Z | U | E | M | S | Z |
| C | C | I | L | Q | A | O | P | Z | O | Y | W | I | V | L |
| T | M | C | O | T | E | K | G | I | I | T | V | D | C | U |
| H | J | B | I | K | M | S | E | E | O | O | I | R | I | Q |
| P | X | E | A | S | K | Q | U | E | S | T | I | O | N | X |
| J | N | T | G | F | T | T | R | Y | V | N | Q | O | N | P |
| T | Y | C | J | H | A | R | R | M | I | Z | O | C | W | W |
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