Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | L | N | E | P | W | O | Z | W | P | L | D | D | C |
| N | N | C | B | I | L | L | V | N | O | I | S | L | O | O |
| B | O | E | A | E | S | I | V | E | E | H | W | N | N | M |
| K | D | I | I | T | L | M | M | T | D | S | T | M | T | O |
| Y | B | C | T | T | N | H | O | S | U | R | J | R | A | C |
| D | H | S | H | S | A | O | M | I | O | E | Y | A | S | E |
| X | O | D | O | I | E | P | C | L | R | N | N | Q | S | I |
| I | V | N | B | L | W | U | E | E | J | W | J | T | U | Q |
| Y | V | X | T | P | U | M | Q | B | Y | O | F | W | M | K |
| M | Q | N | I | P | O | T | I | K | Y | E | J | I | E | E |
| Z | Y | X | N | T | A | U | I | Z | S | K | N | Z | G | W |
| L | K | V | I | H | U | N | H | O | G | A | G | A | K | S |
| Q | T | O | E | D | W | P | I | S | N | T | Q | B | T | I |
| P | N | O | V | Y | F | K | R | C | V | T | D | X | V | R |
| M | H | I | E | M | P | A | T | H | Y | P | J | Z | D | F |
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