Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | W | K | E | A | P | H | W | U | Z | J | T | P | T | T |
| Z | N | O | A | J | N | H | E | P | K | V | F | N | C | Y |
| S | P | O | D | H | Q | N | R | Q | N | Y | E | A | P | U |
| Z | X | I | I | W | W | T | D | Y | U | I | T | F | B | U |
| N | Q | V | H | T | N | P | M | K | T | N | B | V | E | R |
| F | Q | Y | E | S | O | O | S | A | O | Z | N | H | W | B |
| A | M | I | M | O | R | M | P | C | D | X | D | Q | B | O |
| R | B | I | U | L | U | E | E | M | P | A | T | H | Y | O |
| I | L | M | S | U | B | Y | N | L | I | S | T | E | N | Q |
| E | P | K | S | T | E | C | N | W | O | V | C | G | I | D |
| V | T | G | A | I | Z | I | P | R | O | R | K | V | F | I |
| O | T | B | T | O | H | L | F | P | C | E | T | Q | S | S |
| C | K | L | N | N | T | V | G | N | S | R | K | N | S | O |
| G | O | N | O | I | T | S | E | U | Q | K | S | A | O | X |
| S | A | W | D | O | N | T | P | A | N | I | C | X | T | C |
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