Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | E | L | W | G | C | I | N | A | P | T | N | O | D | C |
| T | L | Z | Q | P | C | X | N | W | T | E | P | B | O | Z |
| T | I | T | F | S | Y | K | V | T | K | X | W | N | N | A |
| A | M | Y | Q | A | H | T | P | O | V | D | T | O | T | E |
| K | S | O | L | U | T | I | O | N | Z | R | M | W | A | G |
| E | D | K | U | J | A | S | H | P | O | H | S | I | S | A |
| O | Y | S | Q | M | P | B | L | L | G | Z | B | K | S | S |
| W | X | E | Y | U | M | Q | E | H | I | I | P | Q | U | A |
| N | R | M | C | J | E | M | O | P | L | S | R | N | M | R |
| E | H | X | D | O | O | S | D | N | A | I | T | K | E | P |
| R | S | L | Z | T | N | O | T | A | L | T | B | E | K | O |
| S | A | G | I | H | C | T | E | I | A | U | I | S | N | V |
| H | U | O | N | R | G | Y | A | J | O | Q | B | E | S | D |
| I | N | R | F | F | X | W | X | C | N | N | Y | R | N | J |
| P | G | J | L | R | M | J | J | L | T | Y | I | B | J | T |
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