Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | A | O | Y | Z | I | S | N | B | R | T | M | E | T | T |
| S | N | R | R | D | C | Y | E | T | G | C | C | N | E | N |
| J | P | O | P | B | N | H | T | F | X | G | E | L | Y | R |
| A | N | I | I | P | Q | T | S | F | P | I | Q | J | E | F |
| L | C | L | H | T | S | A | I | X | T | W | P | D | C | D |
| Q | U | Y | E | S | O | P | L | A | B | W | T | F | O | P |
| K | E | F | M | O | R | M | P | F | S | H | W | O | N | O |
| C | D | I | U | L | M | E | E | L | B | G | F | U | T | Q |
| H | L | G | S | U | B | V | N | L | E | P | G | C | A | E |
| E | Y | S | S | T | T | Z | Z | W | O | C | D | N | C | O |
| H | J | X | A | I | Q | P | B | H | O | R | D | O | T | T |
| R | X | E | T | O | D | F | E | Z | U | E | T | P | G | T |
| I | N | K | N | N | U | H | O | Y | X | J | K | N | L | D |
| B | J | N | O | I | T | S | E | U | Q | K | S | A | O | O |
| I | J | G | D | O | N | T | P | A | N | I | C | T | T | C |
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