Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | L | T | J | C | P | Q | L | W | H | V | H | Z | P | C |
| W | G | N | V | S | R | P | D | H | N | Y | L | I | O | X |
| Z | D | O | N | T | A | S | S | U | M | E | H | N | J | G |
| U | O | I | N | O | I | T | U | L | O | S | T | S | J | L |
| C | N | T | B | Q | T | C | N | P | R | R | Q | Y | Q | I |
| H | T | S | M | I | L | E | U | E | O | P | C | S | C | J |
| H | P | E | K | I | H | B | N | L | I | S | T | E | N | O |
| S | A | U | A | I | N | W | E | M | P | A | T | H | Y | X |
| R | N | Q | H | P | O | M | N | P | P | G | K | S | K | Y |
| X | I | K | H | E | O | V | W | L | A | V | A | Z | F | S |
| S | C | S | K | T | K | I | F | N | R | T | L | D | S | O |
| B | L | A | I | F | U | S | W | R | N | T | I | Z | Z | B |
| B | T | O | M | O | T | Z | E | X | I | E | Q | E | X | H |
| S | N | P | T | C | A | T | N | O | C | E | Y | E | N | L |
| C | G | Y | J | T | O | A | S | A | O | G | P | Z | C | T |
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