Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | R | T | C | A | T | N | O | C | E | Y | E | I | C |
| S | N | T | H | W | E | M | U | S | S | A | T | N | O | D |
| A | O | E | M | P | A | T | H | Y | G | M | O | N | O | K |
| R | N | W | I | F | A | F | C | U | W | W | T | N | I | Q |
| D | O | W | S | T | Y | H | Q | B | Y | R | T | F | W | X |
| Z | I | T | W | T | A | G | S | S | O | P | Z | M | M | U |
| G | T | R | K | X | R | P | J | L | A | O | T | F | K | D |
| X | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| R | L | R | B | Y | E | M | I | B | C | U | S | B | V | K |
| A | O | M | D | Y | O | C | I | R | Z | L | W | F | X | O |
| J | S | H | Q | T | X | R | J | L | L | I | S | T | E | N |
| W | H | W | I | K | O | K | R | V | E | G | W | J | E | B |
| M | Q | O | F | N | O | I | T | S | E | U | Q | K | S | A |
| Y | N | E | Q | I | E | A | B | Z | F | A | H | A | N | B |
| B | V | C | L | Z | U | Z | P | E | G | Q | W | B | G | F |
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