Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | Z | Y | O | C | X | H | T | V | P | M | S | L | D | C |
| S | Y | E | U | U | B | B | N | N | D | R | E | Z | O | Y |
| T | Y | H | Y | Z | P | Q | E | E | C | C | R | N | N | E |
| M | B | F | T | W | C | T | I | T | N | I | T | C | T | B |
| A | H | H | F | A | Q | X | T | S | U | R | O | G | A | Y |
| Z | L | J | L | N | P | H | A | I | O | Y | E | U | S | N |
| H | A | E | M | I | F | M | P | L | M | X | Z | Y | S | O |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | I |
| D | M | B | N | C | L | M | B | N | M | O | E | O | M | T |
| J | C | F | M | X | O | Z | V | Z | I | S | Y | H | E | U |
| S | Z | G | B | T | H | J | M | R | L | Z | A | A | W | L |
| B | L | D | I | T | U | E | G | G | E | K | H | W | T | O |
| B | M | O | V | T | C | A | T | N | O | C | E | Y | E | S |
| R | N | N | O | I | T | S | E | U | Q | K | S | A | W | S |
| W | E | G | C | I | N | A | P | T | N | O | D | X | D | O |
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