Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | D | C | T | Q | O | L | H | H | H | F | P | O | X | W |
| D | M | N | E | T | S | I | L | P | J | V | L | P | N | P |
| I | N | M | K | E | A | H | J | M | M | L | I | O | L | R |
| D | O | N | T | A | S | S | U | M | E | H | I | K | B | L |
| O | I | N | O | I | T | U | L | O | S | T | A | E | V | T |
| N | T | P | T | A | J | B | N | R | O | E | Y | M | O | F |
| T | S | P | E | N | M | N | E | M | Y | E | R | P | Y | A |
| P | E | S | M | V | E | N | E | P | C | K | R | A | L | K |
| A | U | X | B | L | W | L | P | O | A | T | X | T | G | F |
| N | Q | B | I | O | O | W | N | X | Z | T | C | H | D | V |
| I | K | M | E | R | T | T | N | Y | Z | N | I | Y | Z | Q |
| C | S | K | T | V | A | Z | X | Q | T | G | E | E | X | Q |
| U | A | N | V | C | N | Y | Q | Z | R | H | D | B | N | U |
| T | O | E | T | C | I | J | D | J | Y | F | S | G | M | T |
| C | L | N | T | Y | P | D | V | F | I | F | O | D | G | T |
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