Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | P | G | G | Q | F | A | T | M | J | W | G | R | W | E |
| O | Y | Y | N | N | T | W | N | P | T | C | R | R | N | Y |
| I | K | H | J | C | K | S | E | V | A | A | O | O | D | E |
| T | H | T | T | B | W | I | I | K | K | F | I | Y | H | C |
| S | C | K | I | A | C | Z | T | X | E | T | G | B | X | O |
| E | E | F | N | P | P | T | A | I | O | X | X | R | B | N |
| U | M | O | F | W | F | M | P | M | W | W | N | I | E | T |
| Q | U | L | A | H | P | R | E | Q | N | J | O | L | K | A |
| K | S | R | O | A | G | L | B | K | E | C | I | W | L | C |
| S | S | D | Z | N | O | I | X | M | R | M | T | C | B | T |
| A | A | I | N | R | J | S | K | F | S | P | U | G | S | M |
| C | T | C | T | Z | Y | T | O | E | H | M | L | Q | R | Z |
| Z | N | N | E | X | J | E | S | L | I | U | O | F | Z | C |
| I | O | H | D | M | I | N | M | J | P | O | S | U | O | M |
| C | D | O | N | T | P | A | N | I | C | R | Y | H | Y | A |
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